Privacy Policy.

At Random Letters of Kindness, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect any personal information you provide when using our website or placing an order.

Who We Are

Random Letters of Kindness is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is used, please visit our Contact page.

Information We Collect

We may collect and process the following information:

  • Your name

  • Your email address

  • Your billing and delivery addresses

  • Recipient names and addresses

  • Information provided when completing product forms

  • Information you submit when contacting us

  • Newsletter subscription preferences

  • Website usage information collected through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver letters, notes and stationery products

  • Respond to enquiries

  • Communicate about your order

  • Improve our website and services

  • Send email updates if you have chosen to join our mailing list

  • Comply with legal and accounting obligations

We will only collect and use personal information where we have a lawful basis to do so.

Recipient Information

Some of our products require you to provide the name and address of a recipient.

We will use this information solely for the purpose of preparing and delivering your order and will not use recipient information for marketing purposes.

Marketing Communications

If you choose to subscribe to our mailing list, we may occasionally send emails about new products, updates and news from Random Letters of Kindness.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.

How We Protect Your Information

We take reasonable steps to protect your personal information and keep it secure.

However, no method of electronic storage or online transmission can be guaranteed to be completely secure.

Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties where necessary to:

  • Process payments

  • Deliver orders

  • Provide website services

  • Comply with legal obligations

These third parties are only permitted to use your information for the specific purpose of providing their services.

Data Retention

We will retain personal information only for as long as necessary to fulfil orders, comply with legal obligations and resolve any issues that may arise.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where appropriate

  • Object to certain types of processing

  • Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us via our Contact page.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can control cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be posted on this page.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please visit our Contact page.